Support Center

Documents - End users 16

• Getting started end users - documents
• To do panel
• My documents
• Give feedback on a document
• Find and open documents in document folder

View all 16

Documents - Authors 51

• Getting started - document authors
• Library and folders
• Change document title
• Model library
• Create a document

View all 51

Administrators 52

• Getting started administrators
• Add and manage users
• Set up and manage permission groups
• Administer competence
• Manage symbols

View all 52

Deviations - End users 13

• Getting started end user - deviations
• My deviations
• To do panel - Deviations
• Add attachments to deviations
• Edit images in deviations

View all 13

Deviations - Responsible 12

• Getting started - responsible for deviations
• Add cost
• Duplicated or related deviations
• Reopen deviation
• Close a deviation

View all 12

Actions - End users 8

• Getting started end user - actions
• Add action from PC
• Register action
• Print actions - export to pdf
• To do panel - Actions

View all 8

Actions - Responsible 8

• Getting started - responsible for actions
• Evaluate action
• Action log
• Move (cut and paste) action
• Reopen action

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Deviations and actions 7

• About deviations and actions
• Deviations types
• The deviation process
• The action process
• Consequences and risk score

View all 7

Other 3

• Turn off automatic translations in Google Chrome
• Generate QR code for documents
• Turn off PDF-reader add-on in Chrome / Edge

Template 11

• Template overview - TOP 10
• Template 15
• Template 25
• Template 48
• Template 69

View all 11

WOC 1

• Walk observe communicate (WOC)

Training log 7

• Training log - Overview
• 1. - 2. - Add required training to a document (Training log)
• 3. Assigning a document, with a training requirement, to a role (Training log)
• 4.- 5. Train and register training (Training log)
• 6. Sign for received training - Notification types and signing in the document (Training log)

View all 7

Reports 7

• Getting started with reports
• Download report to Excel
• Report overview
• Reading status per user
• Document status per user

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Reports - Document reports 5

• Document reports
• Documents per folder
• Detailed document list
• Documents per author
• Documents per status

Reports - Competence 7

• Competence reports
• Reading status per department
• Reading status for one user
• Reading status per role
• Reading status for one document

View all 7

Reports - Actions 2

• Detailed action list
• Action reports

Reports - Administrative reports 8

• Documents per role
• Documents not in role
• Users not in role
• Requirements per role
• Role History

View all 8

Reports - Deviation 9

• Detailed deviation list
• Deviations by type
• Deviations by consequence
• Deviations by risk range
• Deviations by injury type

View all 9

Reports - WOC 2

• Detailed WOC list
• WOCs per user

Release notes 6

• RamBase QMS Update 3.23.0
• RamBase QMS HotFix 3.22.1
• RamBase QMS version 3.22.0
• RamBase QMS HotFix 3.21.5
• RamBase QMS HotFix 3.21.4

View all 6

FAQ: Service Desk Support 5

• Support contact information
• What is the difference between a support ticket and service request?
• How do I set the right priority on a ticket?
• What information should be included in a ticket?
• How can I share large files?

FAQ: Ideas Portal 1

• The Ideas Portal