FAQ: Service Desk Support

These FAQs are related to support and services provided by Inosa Service Desk

What is the difference between a support ticket and service request?
Tickets can be created by a defined Superuser of your organization. A Superuser can enter binding agreements for support and services on behalf of your orga...
Tue, 13 Feb, 2024 at 5:12 PM
How do I set the right priority on a ticket?
Severity Categories The priority should reflect the severity of the reported case. The default priority is Low. The assessment of severity applies to incid...
Mon, 19 Jun, 2023 at 9:12 AM
What information should be included in a ticket?
Our support team will assess your ticket upon reception and adjust it according to our set standards. Clear communication enhance our assessment of your req...
Tue, 13 Feb, 2024 at 5:15 PM
How can I share large files?
There is a limit of 20 MB per conversation in our Support Center.  If you are looking to attach bigger files, we recommend to use OneDrive. Please clic...
Tue, 21 May, 2024 at 12:09 PM